Was responsible for the technical direction and execution of the company's student communications platform incorporating an AI chatbot, texting, live chat, as well as video library and student counseling app.

• The distributed development team, across US, South America, and India, delivered two weekly releases with consistent and improving quality; started the consistent measurement of dev cycle time, and the weekly monitoring & reporting of security issues.
• Contributed to the policy review & update in preparation for SOC 2 renewal and TX-RAMP submission, both critical to the domain in which the company conducts its business.
• Successfully negotiated two vendor contract renewals that resulted in 45% savings over the previous agreements.
• Oversaw the IT vendor operations and developed internal processes to make the IT operations more efficient, effective, and better tailored to the organization's needs.

Was responsible for software engineering and development of the company's dynamically scalable Cortex Fabric AI platform and Certifai Trusted AI product running on Kubernetes in AWS, Google Cloud Platform, and Microsoft Azure. The platform included capabilities for feature engineering, machine learning, reinforcement learning, big data analytics & processing, natural language processing, and synthetic data generation.

• Delivered AI platform products and solutions to large healthcare, finance, retail, real estate, and other enterprise customers with a team of engineers, research data scientists, applied machine learning engineers, and business analysts across Austin, TX and Hyderabad, India.
• Coordinated work with partners and system integrators and delivered products, solutions, and training to support their teams.
• Conducted regular one-on-ones with direct reports and matrixed colleagues. Kept the finger on the pulse of the organization's engineering culture and actively shaped it.
• Coached, mentored, and managed software engineers, research data scientists, applied machine learning engineers, architects, managers.

Was responsible for Crimson Architecture and DevOps. Was also responsible for software development management of Crimson Business software product portfolio and Crimson Quality Assurance Group, worked closely with product management, dedicated advisers, business analysts, and overseas division on planning and execution of software product development projects. Directed a group of over 100 people across across Austin, TX and Chennai, India.

• Delivered 10+ yearly releases each for Crimson Medical Group Advantage (formerly Crimson Practice Management) and Crimson Market Advantage software products.
• The QA group supported 7 products, each with between 6 to 10 releases each per year.
• Coached & mentored managers, engineers, and other technical people.

Was responsible for the development of games and gaming platforms. Worked with product management, QA, product support, and overseas partner on planning and execution of game projects. Directed a group of over 40 people across across Austin, TX and Bangalore, India.

• Delivered over 30 new games and over 50 updated games yearly.
• Improved developer effectiveness that resulted in 70% reduction of test time.
• Introduced an iterative and incremental software process resulting in the delivery of a new gaming platform in record time.
• Coached and mentored managers, engineers, and other technical people.

Was responsible for the development and multiple successful releases of the IBM WebSphere Business Services Fabric, a leading-edge Service-Oriented Architecture (SOA) platform.

• Lead the software product development team through multiple successful releases, across Austin, TX, and Mumbai, India.
• Fostered effective disciplined software development practices.
• Coached the team toward a measured, planned, iterative, release-based, value-driven software process.
• Sharpened the product's strategy and continually improved the department's execution of software development projects.
• Issued US Patents 8,065,655 and 10,339,475.

Was responsible for the delivery of the startup company's products and for building a high-performance software development organization.

• Delivered Webify Industry Fabric v4.0 (later became IBM WebSphere Bsuiness Services Fabric); 45 people (29 dev) across Austin, TX and Mumbai, India, 5 months, 155 KLOC, 4.5 def/KLOC in System Test.
• Delivered Webify SOBA Fabric v3.4 (Service-Oriented Business Application); 32 people (19 dev), 4 months; Webify HCM (Healthcare Collaborative Management) Application Suite; Webify PPQ (Personal Property Quote) to Fireman's Fund Insurance Company.
• Baselined and evolved the company's software project management, application lifecycle, SOBA development, and coaching and training processes.
• Established "Lunch & Learn" with all engineering team members and sustained it for over a year resulting in several engineers learning new knowledge that they successfully used in product development.
• Established one-on-one meetings with all direct-reports and improved their performance by 40% as measured by a reduction in system test defect density and schedule performance.
• Actively participated in the acquisition related due diligence process which resulted in IBM acquiring the company.

Was responsible for the software development capability and software development service delivery. Foster disciplined software development practices. Established a measured, planned, iterative, release-based software process. Championed the implementation of a professional career tracks for all technical people in the organization. Sharpened the organization's strategy and continually improves the organization's execution of software development projects.

Was responsible for the software product development and software development service delivery. Managed multiple overseas development centers and development teams. Fostered disciplined software development practices. Established a planned, iterative, 2-4 week long release-based software process. Devised and championed the implementation of a transparent project management methodology for up-to-date project status information that increased Client satisfaction and reduced post-release defect rate by 68%.

Was responsible for coordinating and managing the testing effort of the company's enterprise software product through an overseas supplier. Based on the collected process and product data made software process improvement recommendations and championed their implementation. Taught the Personal Software Process class. Analyzed various processes throughout the company and made recommendations for their improvement.

Initiated and organized the software process improvement effort. Coached and mentored software developers on software project planning, personal software development performance measurement, and more effective software development techniques. Taught several Personal Software Process classes and initiated a culture of high-performance, quality-focused development.

Championed the software process improvement effort and taught a Personal Software Process class. Established software process measurement. Introduced object-oriented software analysis and design into the development team. Developed software tools and utilities that shipped with over 40 million Iomega Zip and Jaz drives worldwide in 12 languages. Organized ongoing developer training (formal training and study group). Issued US Patent 6,170,055.

Led the team and actively participated in the design and development of the printing component of Ascend—a personal information management software package—supporting the Franklin Time Management method. The printing component supported over 260 blank and preprinted forms. Later the component was incorporated into Novell GroupWise and shipped worldwide.

Designed—including the user interface—and developed a program to edit video on the personal computer. The program was written in C++ and ran on Microsoft Windows 3.11.